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Common queries answered

Frequently asked Questions

To place an order on Mich:

  1. Enter the name of the item you’d like to buy in the search bar. You can also browse for products by selecting the category on the left side of your screen
  2. Click on a product to learn more about it or add to your cart
  3. Click add to cart and proceed to the checkout page
  4. Register or login into your existing account by entering your email and password
  5. Enter your shipping/billing information ensuring your address is complete and accurate
  6. Select a Delivery Method
  7. Choose your preferred Payment Method
  8. Click on Confirm Order to complete your order.
  9. For additional support contact us at 08139403496. Our hours of operations are 8am – 8pm on Mondays to Sundays.

If you are having trouble adding products to your cart please make sure that you have made all relevant selections. If you still have problems this may mean that the item you are trying to buy is sold out. For additional support contact us at 08139403496. Our hours of operations are 8am – 8pm on Mondays to Sundays.


In addition to home delivery you can also choose to pick up your order at one of many Jumia Pick up Stations.
To locate the most convenient location for you please click here

Delivery fees are the costs incurred by Jumia and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location delivery method shipment method and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout


We aim to avoid delays however due to unforeseen circumstances such as severe weather or custom restrictions (for Jumia Global items) etc. packages can face delays. If your delivery is more than 24 hours late please contact ushere. We will also send you an update via email as soon as it’s available for delivery


Our delivery associates are required to have enough change should you require it. However to avoid any inconvenience we would recommend you have the exact amount as stated in the order confirmation email


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